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Case Story: Respect and Difficult Conversations

  • Writer: Rob Hershorn
    Rob Hershorn
  • Sep 9, 2023
  • 2 min read

Updated: Sep 21, 2023


An office building at night with the lights on

A mid-sized private sector company reached out to us, seeking a communications workshop tailored for their team. Operating in a male-dominated industry, team members had to navigate managing client relationships against a backdrop of discriminatory comments. To address their needs, we customized a one-day workshop, blending elements from our Difficult Conversations collection, specifically the Embracing Difficult Conversations and Workplace Respect modules.


Our Solution: Create a Customized Difficult Conversations Workshop


To navigate their challenges, our training was designed to:

  • Initiate difficult conversations with clarity.

  • Engage in exercises that foster self-awareness about workplace behaviors and biases.

  • Utilize real-world examples to address and counter workplace biases, such as responding to inappropriate client remarks.

  • Experience immersive role-playing activities that reflect real-life scenarios, offering firsthand understanding of bias and discrimination.

The Transformative Impact


The outcome was multi-faceted:

  • Participants were equipped with practical tools to initiate and handle difficult conversations.

  • They developed a deeper understanding of the dynamics that such dialogues presents them with.

  • They gained confidence in addressing workplace biases and inappropriate remarks.

  • Difficult Conversations training planted the seeds for a culture of open dialogue and mutual understanding, crucial for organizational wellbeing.


Workshop Snapshot


  • Issues Addressed: Navigating discriminatory comments and the unique challenges faced by women in a male-dominated setting.

  • Solution: Emphasis on allyship, facilitated exercises centered on respect, and immersive-role-playing scenarios.

  • Outcome: A toolkit for addressing discrimination, deeper understanding of the impact of bias, and nurturing a workplace culture rooted in compassion and respect.



Elevate Your Organization with Conversation Aperture


Thank you for reading. Our tailored workshops and coaching sessions are designed to address the unique challenges faced by today's organizations, fostering a culture of open dialogue, mutual respect, and understanding. Whether it's navigating difficult conversations, enhancing workplace wellbeing, or building resilience amidst change, our comprehensive solutions are here to support your team's growth. Reach out to discover how we can elevate your organization's communication dynamics.


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